Kiwi's Treasure Casino is committed to safeguarding personal information entrusted to us by our players. This policy outlines the categories of data we handle, the purposes behind their processing, and the rights available to you under applicable privacy legislation in New Zealand.
Information We Collect
When you register an account with Kiwi's Treasure Casino, we collect identification details such as your full name, date of birth, residential address, email address, and telephone number. These are required to verify your identity and comply with anti-money laundering regulations enforced by the Alderney Gambling Control Commission under licence 155 C1.
During your use of the platform, transactional records are generated automatically. These include deposit and withdrawal histories, game session logs, bonus redemptions, and correspondence with our support agents. Technical data such as IP addresses, browser fingerprints, device identifiers, and geolocation indicators are also captured to maintain security.
Where you voluntarily participate in surveys, promotions, or feedback requests, any responses you provide are stored alongside your account profile for quality improvement purposes.
How We Use Your Data
Your personal information is processed primarily to operate and maintain your account, process financial transactions, verify your eligibility, and deliver customer support. Without this processing, Kiwi's Treasure Casino would be unable to provide its services to you.
We also analyse aggregated and anonymised usage patterns to improve platform performance, detect fraudulent behaviour, and develop new features. These analytics never identify individual players and are used solely for internal decision-making.
Marketing communications, including promotional offers and newsletters, are sent only when you have opted in. You may withdraw consent at any time through your account preferences or by clicking the unsubscribe link in any message.
Data Sharing and Third Parties
Kiwi's Treasure Casino does not sell personal data to third parties. Information may be shared with licensed payment processors, identity verification providers, and regulatory bodies where disclosure is mandated by law or licence conditions.
Our hosting infrastructure and certain analytical services are operated by contracted third-party vendors. Each vendor is bound by data processing agreements that require them to handle information in accordance with standards no less protective than those described in this policy.
Retention Periods and Your Rights
Account data is retained for the duration of your active relationship with us and for a minimum of five years following account closure, as required by anti-money laundering obligations and our AGCC licence conditions.
Under the New Zealand Privacy Act 2020, you have the right to request access to personal information we hold about you, to ask for corrections to inaccurate records, and in certain circumstances to request deletion. To exercise any of these rights, contact our privacy officer using the details below. Identity verification will be required before any disclosure is made.
Support
- Privacy Officer — privacy@kiwistreasure.com
- Customer Support — available 24/7 via live chat or support@kiwistreasure.com
- Office of the Privacy Commissioner New Zealand — privacy.org.nz
This privacy policy is provided as an informational summary reflecting our current data handling practices. In the event of any inconsistency between this document and the requirements of applicable New Zealand law or AGCC licence conditions, the legal and regulatory requirements shall prevail.
2026-02-21